This season, we’re helping you harvest your earnings with a new feature that automatically pays you a fee for qualifying client cancellations, and easy accident and life insurance. Read on to learn more!
1. Cancellation fees are now automated!
If your client cancels a task within 24 hours of the agreed-upon start time, you’ll now automatically receive a cancellation fee payment—meaning you no longer have to contact Customer Support to collect these fees, which will save you time and hassle.
Note: Note that this applies to all qualifying tasks for Taskers who are in good standing with Taskrabbit and don’t have any Terms of Service violations. Please give our system 48 hours for the payout notification to come through before contacting Support with questions. We’re excited to bring you this feature that Taskers have been asking for!
2. New Cachet insurance coverage
Taskrabbit has partnered with Cachet to offer you free accident and injury insurance protection, available to all Taskers (unless you wish to opt-out) who have completed 200 or more lifetime invoices (on a single account) and are actively completing tasks. Reminder of what is on offer: on-shift Accident & Injury, on-shift Accidental Death, or on-shift Disability Protection, Family payment, and Compassionate payment.
3. Updated Elite criteria
We’ve adjusted the Elite criteria so that Taskers with a Performance score in the top 35% will qualify and appear with the associated badge in client search results. These changes are now reflected in your app!
4. New policy updates for Tasker and client no-shows
Our policy has been updated so that both Taskers and clients must give greater than 24 hours’ notice to cancel a task. This means that, under normal circumstances, you and clients must show up to a task at the agreed-upon scheduled or rescheduled start date, time, and location. In instances where clients allow you to complete a task without being present, they should be prepared (e.g. granting you remote access, providing clear instructions, etc.). If a client is not present and has not provided instructions so you can complete the task, it will be counted as a client no-show and may be eligible for a cancellation fee.
As a reminder, Taskers may only receive last-minute cancellation fees if they do not have any Terms of Service violations on their account in the last 90 days.
5. Policy reminder for off-platform activity
As an important reminder, payments for services booked on Taskrabbit must be paid in full via Taskrabbit payment processing. This means:
- Users are not allowed to request payment outside of Taskrabbit, in part or in full.
- You must decline if a client requests to pay you off-platform.
- Forms of off-platform payment should be reported.
Off-platform payments violate the Terms of Service and can result in temporary or permanent account status changes, including account suspension and/or deactivation. Additionally, when payments happen off-platform, tasks are not covered by our Happiness Pledge.
6. Did you see Tasker Greg S. on BBC Morning Live?
UK Tasker Greg S. was recently featured in a BBC Morning Live in a segment about how people can earn additional income each month given current economic challenges. About 31 minutes into the episode, Greg talked about how long he’s been on Taskrabbit, how he heard about the platform, and how much he earns. He also gave great tips to prospective Taskers!
Tasker Tip
Streamline your business with chat templates. Did you know you can create and save custom messages and seamlessly pull them into chats with clients? That means no more annoying phone notes that you have to copy/paste into your Tasker App! To use this feature, simply create your chat templates in your profile settings, and then click the “+” sign next to your chat box to load the template and send it to your client. See it in action!
