As with any task, Taskers Issac S. and Nick C. say that most of your success will depend on communication with your client. Whether the client will be present for the task or not will determine if you get all your questions asked via chat before you arrive, or in person once you arrive at the task location.
Read on to find out what Issac and Nick have to say about best practices for starting a Mounting task!
If your client is present
If your client seems curious about your approach, the beginning of the task is a great opportunity to talk to your client about the general rules of Mounting. A few examples include:
- Heavier items must be aligned to studs in the wall.
- What tools you’re using and why.
- How the mounting hardware you’re using works. Taskers have said that this helps them gain the client’s trust and proves that they’re knowledgeable.
- Double-check the placement of the item to be mounted before drilling to ensure that the client is satisfied.
If your client isn’t present:
In some cases, you might find yourself on a Mounting task where the client is absent. It’s essential that you’ve scoped every detail before you begin your task, as you won’t be able to verify important details in person.
- Refer back to your pre-task scoping questions and make sure they’re answered.
- Use chat to share photos before the task. Ask your client to send detailed photos of the item(s) to be mounted, clarify placement, or give additional context that could help guide your Mounting task.
- Sometimes, clients need to be made aware that an item must be mounted where the studs are located, even if this makes the item slightly off-centre to other items in the room. It’s good to clarify these details before mounting an item to ensure the client is happy.
- Be extra diligent about keeping items around your work area from being damaged, and clean up any wall dust generated from drilling. The client will be very happy to come home to a spotless environment!
These steps, in addition to the pre-task scoping questions, should have both you and your client feeling thoroughly prepared for the task at hand.
